The Influence of Passengers’ Perceived Social Responsibility Efforts on Their Satisfaction in Public-Private-Partnership Urban Rail Transit Projects

نویسندگان

چکیده

With the rapid development of public-private-partnership (PPP) urban rail transit (URT) projects in China, their social responsibility (SR) is considered to provide a useful way guaranteeing passengers’ rights and help sustainable development. However, what remains largely unknown how perceptions SR effort such projects’ influences satisfaction. To bridge this knowledge gap, current study first proposes conceptual model based on satisfaction theories. Hypotheses are then tested through bootstrapping analysis data drawn from questionnaire survey 436 residents three typical PPP URT projects. The results show that relationship between perceived with sequentially doubly mediated by quality value. findings contribute body user introducing passenger-perceived as an antecedent factor, offer valuable practical managerial implications for operation management promote sustainability.

برای دانلود باید عضویت طلایی داشته باشید

برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید

اگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید

منابع مشابه

the impact of e-readiness on ec success in public sector in iran the impact of e-readiness on ec success in public sector in iran

acknowledge the importance of e-commerce to their countries and to survival of their businesses and in creating and encouraging an atmosphere for the wide adoption and success of e-commerce in the long term. the investment for implementing e-commerce in the public sector is one of the areas which is focused in government‘s action plan for cross-disciplinary it development and e-readiness in go...

The nature of public-private partnership

To explaining the public-private partnership matter, we have to search about the answer of this questions: public-private partnership Is subject of what kind of legal contracts? private law? Administrate law? And what kind of Outstanding feature make it difference from other contracts.in order to finding the answer we Explained the concept of partnership, the definition of governmental contract...

متن کامل

The Role of Public Private Partnership (PPP) in Building Society

It is found for the last two decades that there has been a rapid rise of PPPs across the world. A government in developing countries like India is using PPP arrangements for improved delivery of infrastructure services and social services. Public Private Partnerships which are an integral part of the new paradigm of good governance policy is the most recent addition in the world of society and ...

متن کامل

ذخیره در منابع من


  با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید

ژورنال

عنوان ژورنال: Sustainability

سال: 2021

ISSN: ['2071-1050']

DOI: https://doi.org/10.3390/su132313108