The Influence of Passengers’ Perceived Social Responsibility Efforts on Their Satisfaction in Public-Private-Partnership Urban Rail Transit Projects
نویسندگان
چکیده
With the rapid development of public-private-partnership (PPP) urban rail transit (URT) projects in China, their social responsibility (SR) is considered to provide a useful way guaranteeing passengers’ rights and help sustainable development. However, what remains largely unknown how perceptions SR effort such projects’ influences satisfaction. To bridge this knowledge gap, current study first proposes conceptual model based on satisfaction theories. Hypotheses are then tested through bootstrapping analysis data drawn from questionnaire survey 436 residents three typical PPP URT projects. The results show that relationship between perceived with sequentially doubly mediated by quality value. findings contribute body user introducing passenger-perceived as an antecedent factor, offer valuable practical managerial implications for operation management promote sustainability.
منابع مشابه
The Effectiveness of Using a Public - Private - Partnership Model for Urban Rail Transit : The Vancouver
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ژورنال
عنوان ژورنال: Sustainability
سال: 2021
ISSN: ['2071-1050']
DOI: https://doi.org/10.3390/su132313108